Customer service is the only true differentiator between failure and success. In a day where customers are fickle and dollars are tight it doesn�t take much to lose any loyalty that has formed. On this occasion my writing has been inspired by a friend Dr. Neil and our mutual friend, fellow blogger and Tableteer, Tricky.
Tricky bought a Toshiba M200 in the United Kingdom and has found himself in a �bit of a pickle� (English phrase). Not only has his screen, and therefore inking abilities died, but regrettably so has Toshiba�s idea of customer service.
His M200 Tablet had a fault in the screen and the company he bought it from (PC World) has now had the device for longer than he has!
No I happened to play a small role in Tricky�s buying a Tablet so knowing he is now stuck without the ink really does stink. Tricky is a quality designer that successfully converted to Tablet and is struggling to comprehend the current situation.
If you�ve ever experienced these issues, or even worse, if you�ve experienced an issue with PC World and their customer service, I�d like to hear your story???
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